Hostinger Training Session

VAT Basics & Tax Codes

Understand local tax terms, global exemption validation rules, non-taxable entity restrictions, and specific ID refund handling workflows.

🌐 Global Tax Terms

Learn country-specific VAT/GST naming conventions (VAT, GST, PPN, KDV).

📋 Rules & Validation

Strict non-exemption rules, VIES/GSTIN portal checks, and non-taxable entities.

🇮🇩 ID Tax Refunds

Specific workflow requirements for processing Indonesia PPN & PPh23 tax refunds.

Slide 02 — Foundations

VAT Naming & Core Rules

VAT applies at each stage of consumption. Naming depends on the client's registered country.

RegionTax NamePortal / System Validation
European UnionVATVIES Exemption Check
IndiaGSTClearTax / GSTIN Search
IndonesiaPPNLocal Tax Invoice / PPBJ
TurkeyKDVIVD GIB Portal Validation
BrazilISS / PIS / COFINSCNPJ (Company) / CPF (Ind.)
PhilippinesTINBIR / ORUS Portal Validation
🚫 No Proforma Invoices

Hostinger never issues invoices prior to payment. Payments are made straight via dashboard/main site.

🚫 Standard Refunds Policy

VAT/GST is non-refundable by default. Exception applies only to specific Indonesia tax requests (PPN / PPh23).

Slide 03 — Interactive Calculator

Indonesia PPh23 Refund Calculator

Calculate base price adjustments and 2% withholding tax (PPh23) deductions directly.

Total Excl. VAT
IDR 301,212.57
VAT (11%)
IDR 33,133.38
Total Paid
IDR 334,345.95
PPh 23 Refundable (2%)
IDR 6,024.25
💡 Rule: PPh23 refund is calculated as exactly 2% of the Base Price (Total Excl. VAT).
Slide 04 — Edge Cases

Local Entity Restrictions & Exceptions

Certain regions have mandatory taxation or automated systems.

🚫 Always Taxable Entities

Hostinger has local registered entities in:

  • Cyprus
  • United Kingdom (UK)
  • Singapore

Never suggest tax exemption is possible, even if a valid VAT ID is provided.

🌴 Canary Islands Exemption

Changing address details to Canary Islands automatically triggers the tax exemption. Request proof of residence and direct client to update account info.

🛠 Invoice Modifications (Edge Case)

If a customer requests to add VAT details to a completed invoice, submit a T2 - Void Invoice request. Never promise the client this change will succeed prior to review.

Slide 05 — Workflows

Indonesia Tax Refunds Step-by-Step

Detailed steps to handle PPN and PPh23 tax refund workflows.

🇮🇩 1. Refund PPN Workflow
  1. Verify customer requested a Tax Invoice for the payment.
  2. Ensure customer uploads their PPBJ Document to a specialist.
  3. Specialist follows up via #id-finance channel.
  4. Once confirmed, create a T2 - Sales request to issue refund.
🇮🇩 2. Refund PPh 23 Workflow
  1. Confirm customer already holds a WHT (Withholding Tax) slip.
  2. Verify total calculated refund (2% from base price).
  3. Check amount against tracking sheet.
  4. Create a T2 - Sales request to complete refund.
Slide 06 — Quiz

Knowledge Verification

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